INOVASI MEMEDIASI TQM DAN KINERJA PERUSAHAAN PADA SEKTOR UKM

Yolanda Masnita (Universitas Trisakti - Indonesia)(1), Abdul Rahman (Universitas Trisakti - Indonesia)(2), Andhika Veraldy (Universitas Trisakti - Indonesia)(3),


(1) Universitas Trisakti, Jakarta. Indonesia
(2) Universitas Trisakti
(3) Universitas Trisakti
Corresponding Author

Abstract


Abstract

 

In strategy competition, innovation must be clear and precise in accordance with consumer demand and expectations. Limited organizational resources require organizations to manage innovation clearly. The company's efforts to change or increase product output, both from its processes and services, are interpreted as innovation. This study aims to examine the effect of total quality management on company performance with two approaches, additional innovation and radical innovation. The hypothesis was tested from data collected from 108 food and beverage SMEs registered at the Indonesian Food and Beverage Entrepreneurs Association - GAPMMI using convenience sampling data processed with AMOS. The results of the study show that additional innovation as a TQM mediator has an influence on company performance. In addition, testing shows that radical innovation has no effect on company performance. Therefore, additional innovation is the best way that SMEs can choose as a TQM approach to influence company performance. This research can contribute to small and medium enterprises in the selection of innovations in the practice of TQM. This will help entrepreneurs get better company performance

 

Key words: total quality management; incremental innovation; radical innovation; firm performance; SMEs

 

Abstrak

Dalam kompetisi strategi, inovasi harus jelas dan tepat sesuai dengan permintaan dan harapan konsumen. Terbatasnya sumber daya organisasi menuntut organisasi mengelola inovasi dengan jelas. Upaya perusahaan untuk mengubah atau meningkatkan output produk, baik dari proses dan layanannya, ditafsirkan sebagai inovasi. Penelitian ini bertujuan untuk meneliti pengaruh manajemen kualitas total terhadap kinerja perusahaan dengan dua pendekatan, inovasi tambahan dan inovasi radikal. Hipotesis diuji dari data yang dikumpulkan dari 108 UKM makanan dan minuman yang terdaftar di Gabungan Pengusaha Makanan dan Minuman Indonesia – GAPMMI dengan menggunakan convenience sampling data diolah dengan AMOS. Hasil penelitian menunjukkan bahwa inovasi tambahan sebagai mediator TQM, memiliki pengaruh terhadap kinerja perusahaan. Selain itu, pengujian menunjukkan bahwa inovasi radikal tidak berpengaruh pada kinerja perusahaan. Oleh karena itu, inovasi tambahan adalah cara terbaik yang dapat dipilih oleh UKM sebagai pendekatan TQM untuk mempengaruhi kinerja perusahaan. Penelitian ini dapat berkontribusi untuk usaha kecil dan menengah dalam pemilihan inovasi dalam praktik TQM. Hal ini akan membantu pengusaha mendapatkan kinerja perusahaan yang lebih baik

 

Kata kunci: manajemen kualitas total; inovasi tambahan; inovasi radikal; kinerja perusahaan; UKM


Keywords


total quality management; incremental innovation; radical innovation; firm performance; SMEs

References


Hendricks, K.B. and Singhal, V.R. (1997), “Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards”, Management Science, Vol. 43 No. 9, pp. 1258-74.Al-Dhaafri, H.S., Al-Swidi, A.K. and Yusoff, R.Z.B. (2016), “The mediating role of total quality management between the entrepreneurial orientation and the organizational performance”, The TQM Journal, Vol. 28 No. 1, pp. 1754-2731.

Vimal Kumar, R.R.K. Sharma, (2018) "Leadership styles and their relationship with TQM focus for Indian firms: An empirical investigation", International Journal of Productivity and Performance Management, Vol. 67 Issue: 6, pp.1063-1088, https://doi.org/10.1108/IJPPM-03-2017-0071

Gandhy, Abel. (2018), Analysis of Service Quality And Customer Satisfaction Of Dunkin Donuts Stores in Gading Serpong, Jurnal Manajemen Industri dan Logistik, Vol. 2 No. 2, November 2018, DOI : 10.30998/jmil.v2i1.81

Al-Dhaafri, H.S., Al-Swidi, A.K. and Yusoff, R.Z.B. (2016), “The mediating role of total quality management between the entrepreneurial orientation and the organizational performance”, The TQM Journal, Vol. 28 No. 1, pp. 1754-2731.

Bou, J.C. and Beltrán, I. (2005), “Total quality m

anagement, high-commitment human resource strategy and firm performance: an empirical study”, Total Quality Management & Business Excellence, Vol. 16 No. 1, pp. 71-86.

Curkovic, S., Vickery, S. and Dröge, C. (2000), “Quality-related action programs: their impact on quality performance and firm performance”, Decision Sciences, Vol. 31 No. 4, pp. 885-902

Konecny, P. and Thun, J.-H. (2011), “Do it separately or simultaneously – an empirical analysis of a conjoint implementation of TQM and TPM on plant performance”, International Journal of Production Economics, Vol. 133 No. 2, pp. 496-507.

Prajogo, D.I. and Hong, S.W. (2008), “The effect of TQM on performance in R&D environments: a perspective from South Korean firms”, Technovation, Vol. 28 No. 12, pp. 855-863.

Reed, R., Lemak, D.J. and Montgomery, J.C. (1996), “Beyond process: TQM content and firm performance”, The Academy of Management Review, Vol. 21 No. 1, pp. 173-202.

Sadikoglu, E. and Zehir, C. (2010), “Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: an empirical study of Turkish firms”, International Journal of Production Economics, Vol. 127 No. 1, pp. 13-26.

Samson, D. and Terziovski, M. (1999), “The relationship between total quality management practices and operational performance”, Journal of Operations Management, Vol. 17 No. 4, pp. 393-409.

Farhana Ferdousi, Kevin Baird, Rahat Munir, Sophia Su, (2018) "Associations between organisational factors, TQM and competitive advantage: Evidence from an emerging economy", Benchmarking: An International Journal, Vol. 25 Issue: 3, pp.854-873, https://doi.org/10.1108/BIJ-05-2017-0110

Daghfous, A. (2004), “Absorptive capacity and the implementation of knowledge-intensive best practices”, SAM Advanced Management Journal, Vol. 69 No. 2, p. 21

Kanwal Nasim, (2018) "Role of internal and external organizational factors in TQM implementation: A systematic literature review and theoretical framework", International Journal of Quality & Reliability Management, Vol. 35 Issue: 5, pp.1014-1033, https://doi.org/10.1108/IJQRM-10-2016-0180

Kenneth W. Green, R. Anthony Inman, Victor E. Sower, Pamela J. Zelbst, (2018) "Impact of JIT, TQM and green supply chain practices on environmental sustainability", Journal of Manufacturing Technology Management, https://doi.org/10.1108/JMTM-01-2018-0015

Ismail Sila, (2018) "Country and sector effects on the relationships among TQM practices and key performance measures", International Journal of Productivity and Performance Management, https://doi.org/10.1108/IJPPM-11-2017-0297

Porter, M.E. and Van der Linde, C. (1995), “Toward a new conception of the environment competitiveness relationship”, The Journal of Economic Perspectives, Vol. 9 No. 4, pp. 97-118.

Rahman, S.-U. (2001a), “A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification”, International Journal of Quality & Reliability Management, Vol. 18 No. 1, pp. 35-49.

Rahman, S.-U. (2001b), “Total quality management practices and business outcome: evidence from small and medium enterprises in Western Australia”, Total Quality Management, Vol. 12 No. 2, pp. 201-210.

https://katadata.co.id/berita/2019/05/09/pertumbuhan-industri-makanan-minuman-tertekan-penurunan-harga-sawit

Masnita, Yolanda., Triyowati, Hermien., and Rasyawal, Mangku. (2017), “Supply Chain Practices Impact on Supplier Performance: The Mediating Role of Market-Based and Operational Performance”, International Journal of Applied Business and Economic Research, Vol. 15 No.8, pp. 209-221.

Atuahene-Gima, K. and Ko, A. (2001), “An empirical investigation of the effect of the market orientation and entrepreneurship orientation alignment on product innovation”, Organization Science, Vol. 12 No. 1, pp. 54-74.

Hung, R.Y.Y., Lien, B.Y.H., Yang, B., Wu, C.M. and Kuo, Y.M. (2011), “Impact of TQM and organizational learning on innovation performance in the high-tech industry”, International Business Review, Vol. 20 No. 2, pp. 213-225.

Matsui, Y. (2002), “An empirical analysis of quality management in Japanese manufacturing companies”, Decision-Making at the Speed of Light: What is Amiss, Action Management Associates, pp. 1-18.

Phan, A.C., Abdallah, A.B. and Matsui, Y. (2011), “Quality management practices and competitive performance: empirical evidence from Japanese manufacturing companies”, International Journal of Production Economics, Vol. 133 No. 2, pp. 518-529.

Richard, R., David, J.L. and Neal, P.M. (2000), “Total quality management and sustainable competitive advantage”, Journal of Quality Management, Vol. 5 No. 1, pp. 5-26.

Jha, S., Noori, H. and Michela, J.L. (1996), “The dynamics of continuous improvement: aligning organizational attributes and activities for quality and productivity”, The International Journal of Quality Science, Vol. 1 No. 1, p. 19.

Saumyaranjan Sahoo and Sudhir Yadav (2017), “Entrepreneurial orientation of SMEs, total quality management and firm performance”, Journal of Manufacturing Technology Management, Vol. 28 Issue: 7, pp.892-912.

Van Cang Nguyen and Ngoc Tuan Chau (2017), "Research framework for the impact of total quality management on competitive advantage: The mediating role of innovation performance", Review of International Business and Strategy, Vol. 27 Issue: 3, pp.335-351.

Konecny, P. and Thun, J.-H. (2011), “Do it separately or simultaneously – an empirical analysis of a conjoint implementation of TQM and TPM on plant performance”, International Journal of Production Economics, Vol. 133 No. 2, pp. 496-507

Masnita, Yolanda., Triyowati, Hermien., and Rasyawal, Mangku. (2018), “Urban community empowerment: context on supply chain collaboration in the SMEs”, The 4th International Seminar on Sustainable Urban Development ¬- IOP Conf. Series: Earth and Environmental Science 106 pp.1-6.

Majumdar, J.P. and Manohar, B.M. (2016), “Why Indian manufacturing SMEs are still reluctant in adopting total quality management”, International Journal of Productivity and Quality Management, Vol. 17 No. 1, pp. 16-35

Yunis, M., Jung, J. and Chen, S. (2012), “TQM, strategy and performance: a firm level analysis”, International Journal of Quality & Reliability Management, Vol. 30 No. 6, pp. 690-714.


Full Text: PDF - ENGLISH FULL TEXT

Article Metrics

Abstract View : 774 times
PDF - ENGLISH FULL TEXT Download : 435 times

 DOI: 10.30988/jmil.v3i2.138

Refbacks

  • There are currently no refbacks.