WINARNO, Heru; ABSOR, Tb. ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING. Jurnal Manajemen Industri dan Logistik, [S. l.], v. 1, n. 2, p. 146–160, 2018. DOI: 10.30988/jmil.v1i2.15. Disponível em: https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/15. Acesso em: 21 nov. 2024.