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APAKAH KEINTIMAN KEPADA KONSUMEN BERPENGARUH TERHADAP KEPUASAN KONSUMEN? STUDI KASUS PADA TEMPAT PENYEDIA JASA SERVIS MOBIL DI KOTA BANDUNG

DOI : 10.30988/jmil.v3i2.61
Irsyad Kamal (Universitas Padjadjaran - Indonesia) (1), Deru R Indika (Universitas Padjadjaran - Indonesia) (2), Muhamad Aqshel Revinzky (Universitas Padjadjaran - Indonesia) (3)
(1) Universitas Padjadjaran, Indonesia ,
(2) Universitas Padjadjaran, Indonesia ,
(3) Universitas Padjadjaran, Indonesia
164-173
Abstract : 1717
PDF - FULL TEXT : 909

Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce

DOI : 10.30988/jmil.v7i1.1063
muhammad wahyu ariyanto (1), Rifelly Dewi Astuti (2)
(1) Universitas Indonesia, Indonesia ,
(2) Universitas Indonesia, Indonesia
25-38
Abstract : 510
PDF - full text : 171

Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19

DOI : 10.30988/jmil.v6i1.968
Rahmat Hidayat Muslimin (1), Armin Darmawan (2), Syamsul Bahri (3), Amrin Rapi (4)
(1) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(2) Department of Industrial Engineering and Engineering Management, National Tsing Hua University, Hsinchu City, ROC Taiwan Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Taiwan, Province of China ,
(3) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(4) Politeknik APP Jakarta, Indonesia, Indonesia
43-64
Abstract : 598
PDF - full text : 345

PENGARUH PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS NASABAH KREDIT PADA PT. BPR X

DOI : 10.30988/jmil.v2i2.38
Faisal H Batubara (1)
(1) Politeknik APP Jakarta, Kementerian Perindustrian
178-191
Abstract : 889
PDF : 736

ANALYSIS OF HUMAN RESOURCES COMPETENCE AND QUALITY OF LOGISTICS SERVICES ON CUSTOMER SATISFACTION THAT IMPACT ON EMPLOYEE PERFORMANCE AT PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) BRANCH CIPUTAT

DOI : 10.30988/jmil.v5i2.1297
Marliana Budhiningtias Winanti (1), Tetet Cahyati (2)
(1) Universitas Komputer Indonesia, Bandung, Indonesia ,
(2) Administrasi Bisnis, Fakultas Ilmu Sosial dan Bisnis Universitas Wanita Internasional
206-217
Abstract : 253
PDF - full text : 139

Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable

DOI : 10.30988/jmil.v7i1.1023
Hardi Mulyono (1), Muhammad Hilman Fikri (2), Abd Rasyid Syamsuri (3)
(1) Faculty of Economic, Universitas Muslim Nusantara Al Washliyah, Indonesia ,
(2) Faculty of Economic, Universitas Muslim Nusantara Al Washliyah, Indonesia ,
(3) Universitas Muslim Nusantara Al Washliyah
01-10
Abstract : 687
Letter Of Acceptance (LOA) : 0 PDF - full text : 578

ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG

DOI : 10.30988/jmil.v2i2.34
Abel Gandhy (1)
(1) Universitas Surya, Grand Serpong Mall, Jln. MH. Thamrin, Tangerang, Banten, Indonesia
135-146
Abstract : 2363
PDF : 1648

Model For Measuring Customer Satisfaction And Delight In Restaurant Industry

DOI : 10.30988/jmil.v7i1.1022
Juliana Juliana (1), Ferdi Antonio (2), Amelda Pramezwary (3), Jimmy Muller Hasoloan Situmorang (4), Arifin Djakasaputra (5), Rudy Pramono (6)
(1) Universitas Pelita Harapan, Indonesia ,
(2) Universitas Pelita Harapan, Indonesia ,
(3) Universitas Pelita Harapan, Indonesia ,
(4) Universitas Pelita Harapan, Indonesia ,
(5) Universitas Tarumanagara, Indonesia ,
(6) Universitas Pelita Harapan, Indonesia
53-71
Abstract : 676
What Drives Customer Delight? Evidence From Restaurant Customer Indonesia : 0 Untitled : 0 Letter Of Acceptance (LOA) : 0 PDF - full text : 243

KEPUASAN KONSUMEN DI INDUSTRI SUVENIR DALAM PERSPEKTIF E-COMMERCE DAN KUALITAS LAYANAN

DOI : 10.30988/jmil.v5i1.467
Budi Prasetiyo (Universitas Nasional Pasim) (1)
(1) Universitas Nasional Pasim, Indonesia
10-18
Abstract : 522
PDF - FULL TEXT : 417

Enhancing Customer Loyalty Through Customer Satisfaction of Service Quality and Brand Image in Travel Companies

DOI : 10.30988/jmil.v9i1.1555
Ryan Firdiansyah Suryawan (1), Yosi Pahala (2), Teguh Maianto (3), Wenny Desty Febrian (4)
(1) Sekolah Tinggi Ilmu Ekonomi Krakatau, Indonesia ,
(2) Institut Transportasi dan Logistik, Indonesia ,
(3) ASMK Bandung, Indonesia, Indonesia ,
(4) Universitas Dian Nusantara, Jakarta, Indonesia
54-69
Abstract : 113
PDF - full text : 37

The Influence of E-Banking Service Quality, Marketing Communication, and Corporate Image on Customer Satisfaction and Its Impact on Customer Loyalty (Survey on Indonesian Sharia Banks in East Priangan, West Java)

DOI : 10.30988/jmil.v7i2.1207
Nila Nurochani (1), Eddy Jusuf (2), Undang Juju (3)
(1) STEI Ar-Risalah Ciamis, Jawa Barat, Indonesia, Indonesia ,
(2) Universitas Pasundan, Bandung, Indonesia, Indonesia ,
(3) Universitas Pasundan, Bandung, Indonesia
219-234
Abstract : 813
PDF - full text : 231

The Significant Impact Of Service Quality On Customer Satisfaction Specifically Based On The Quality Dimensions Observed In Perum Pegadaian

Ikhsan Nendi (1), Koesharijadi Koesharijadi (2), Abdurokhim Abdurokhim (3)
(1) Politeknik Siber Cerdika Internasional ,
(2) Universitas Mitra Cendikia Indonesia ,
(3) Politeknik Siber Cerdika Internasional
Abstract : 250
PDF : 148

Consumer Satisfaction Analysis Towards Store Atmosphere And Location Using Importance-Performance Analysis

Farah Nur Fadhilah (1), Nurafni Rubiyanti (2)
(1) Business Administration Study Program, Faculty Of Communication And Business, Telkom University, Indonesia ,
(2) Business Administration Study Program, Faculty Of Communication And Business, Telkom University, Indonesia
Abstract : 249
PDF - full text : 204

State-Owned Enterprises (SOES): The Ability And The Feasibility During The Industrial Revolution 4.0.

DOI : 10.30988/jmil.v7i2.1044
Muhammad Zahari (1), Ashur Harmadi (2), Mustika Mustika (3), Sardjana Orba Manullang (4), Dyah Handayani Dewi (5)
(1) Universitas Batanghari, Indonesia ,
(2) Universitas Gunadarma, Indonesia ,
(3) Universitas Muhammadiyah , Jambi, Indonesia ,
(4) Universitas Krisnadwipayana, Indonesia ,
(5) Universitas Nasional, Indonesia
320-333
Abstract : 976
PDF - full text : 179

BALANCE SCORECARD DALAM ANALISIS KINERJA KOPERASI (Studi Kasus pada Koperasi Unit Desa (KUD) Bayongbong Kabupaten Garut, Jawa Barat)

DOI : 10.30988/jmil.v2i2.37
Gijanto Purbo Suseno (1), Nataliningsih Nataliningsih (2), Nuni Wahyuni (3)
(1) 3The Institute for Research and Community Service, Ikopin, Sumedang (40600), Indonesia ,
(2) University of Winayamukti, Bandung (40123), Indonesia ,
(3) The Institute for Research and Community Service, Ikopin, Sumedang (40600), Indonesia
168-177
Abstract : 1225
PDF : 852

Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks

DOI : 10.30988/jmil.v6i1.1012
Muchamad Nurdin Alwi (1), Lien Herliani Kusumah (2)
(1) Master of Management, Universitas Mercu Buana ,
(2) Master of Management, Universitas Mercu Buana
186-211
Abstract : 297
PDF - full text : 64

Improving Perfect Order Fulfillment in Textile SMEs with Open-Source ERP Odoo Implementation Based on the SCOR Model

DOI : 10.30988/jmil.v9i1.1572
Cindy Kristiya Himawan (1), Jeffry Jonathan (2)
(1) Institut Teknologi Harapan Bangsa, Indonesia ,
(2) , Indonesia
35-53
Abstract : 110
PDF - full text : 33
1 - 17 of 17 items