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APAKAH KEINTIMAN KEPADA KONSUMEN BERPENGARUH TERHADAP KEPUASAN KONSUMEN? STUDI KASUS PADA TEMPAT PENYEDIA JASA SERVIS MOBIL DI KOTA BANDUNG

DOI : 10.30988/jmil.v3i2.61
Irsyad Kamal (Universitas Padjadjaran - Indonesia) (1), Deru R Indika (Universitas Padjadjaran - Indonesia) (2), Muhamad Aqshel Revinzky (Universitas Padjadjaran - Indonesia) (3)
(1) Universitas Padjadjaran, Indonesia ,
(2) Universitas Padjadjaran, Indonesia ,
(3) Universitas Padjadjaran, Indonesia
164-173
Abstract : 1598
PDF - FULL TEXT : 882

Digital Transformational Leadership A Village Head On Organizational Citizenship Behavior Through Work Climate And Job Satisfaction Village Officials In Lombok Island

DOI : 10.30988/jmil.v6i2.1047
Muhammad Ahyat (1), Sahar Sahar (2), Okky Afriwan (3), Eluiz Yansirus Saniah (4), Agus Marjan Saputra (5)
(1) Mataram University of Technology, Nusa Tenggara Barat, Indonesia ,
(2) Mataram University of Technology, Nusa Tenggara Barat, Indonesia ,
(3) Mataram University of Technology, Nusa Tenggara Barat ,
(4) Mataram University of Technology, Nusa Tenggara Barat ,
(5) Mataram University of Technology, Nusa Tenggara Barat
242-255
Abstract : 531
PDF - full text : 228

The Effect of Product Quality and Distribution Channels on Repurchasing Intention

DOI : 10.30988/jmil.v7i1.988
Ferdian Adeosandi (1), Eka askafi (2), Nisa Mutiara (3)
(1) Universitas islam Kadiri (UNISKA) Kediri, Indonesia, Indonesia ,
(2) Universitas Islam Kadiri (UNISKA) Kediri, Indonesia, Indonesia ,
(3) Universitas Islam Kadiri (UNISKA) Kediri, Indonesia
177-194
Abstract : 586
Figure 1 : 0 PDF - full text : 542

The Significant Impact Of Service Quality On Customer Satisfaction Specifically Based On The Quality Dimensions Observed In Perum Pegadaian

Ikhsan Nendi (1), Koesharijadi Koesharijadi (2), Abdurokhim Abdurokhim (3)
(1) Politeknik Siber Cerdika Internasional ,
(2) Universitas Mitra Cendikia Indonesia ,
(3) Politeknik Siber Cerdika Internasional
Abstract : 201
PDF : 117

PENGARUH PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS NASABAH KREDIT PADA PT. BPR X

DOI : 10.30988/jmil.v2i2.38
Faisal H Batubara (1)
(1) Politeknik APP Jakarta, Kementerian Perindustrian
178-191
Abstract : 840
PDF : 704

Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce

DOI : 10.30988/jmil.v7i1.1063
muhammad wahyu ariyanto (1), Rifelly Dewi Astuti (2)
(1) Universitas Indonesia, Indonesia ,
(2) Universitas Indonesia, Indonesia
25-38
Abstract : 430
PDF - full text : 135

Consumer Satisfaction Analysis Towards Store Atmosphere And Location Using Importance-Performance Analysis

Farah Nur Fadhilah (1), Nurafni Rubiyanti (2)
(1) Business Administration Study Program, Faculty Of Communication And Business, Telkom University, Indonesia ,
(2) Business Administration Study Program, Faculty Of Communication And Business, Telkom University, Indonesia
Abstract : 186
PDF - full text : 140

Effects Of Transformational Leadership, Training, And Job Satisfaction On Employee Performance With Organizational Commitment As A Between Variable

Yusuf Ronny Edward (1), Kuras Purba (2)
(1) Manajemen Ekonomi, Fakultas Ekonomi Universitas Prima Indonesia ,
(2) Fakultas Ekonomi Universitas Sari Mutiara Indonesia
Abstract : 267
PDF - full text : 268

ANALYSIS OF HUMAN RESOURCES COMPETENCE AND QUALITY OF LOGISTICS SERVICES ON CUSTOMER SATISFACTION THAT IMPACT ON EMPLOYEE PERFORMANCE AT PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) BRANCH CIPUTAT

DOI : 10.30988/jmil.v5i2.1297
Marliana Budhiningtias Winanti (1), Tetet Cahyati (2)
(1) Universitas Komputer Indonesia, Bandung, Indonesia ,
(2) Administrasi Bisnis, Fakultas Ilmu Sosial dan Bisnis Universitas Wanita Internasional
206-217
Abstract : 201
PDF - full text : 121

Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19

DOI : 10.30988/jmil.v6i1.968
Rahmat Hidayat Muslimin (1), Armin Darmawan (2), Syamsul Bahri (3), Amrin Rapi (4)
(1) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(2) Department of Industrial Engineering and Engineering Management, National Tsing Hua University, Hsinchu City, ROC Taiwan Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Taiwan, Province of China ,
(3) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(4) Politeknik APP Jakarta, Indonesia, Indonesia
43-64
Abstract : 475
PDF - full text : 314

Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable

DOI : 10.30988/jmil.v7i1.1023
Hardi Mulyono (1), Muhammad Hilman Fikri (2), Abd Rasyid Syamsuri (3)
(1) Faculty of Economic, Universitas Muslim Nusantara Al Washliyah, Indonesia ,
(2) Faculty of Economic, Universitas Muslim Nusantara Al Washliyah, Indonesia ,
(3) Universitas Muslim Nusantara Al Washliyah
01-10
Abstract : 602
Letter Of Acceptance (LOA) : 0 PDF - full text : 555

ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG

DOI : 10.30988/jmil.v2i2.34
Abel Gandhy (1)
(1) Universitas Surya, Grand Serpong Mall, Jln. MH. Thamrin, Tangerang, Banten, Indonesia
135-146
Abstract : 2326
PDF : 1606

KEPUASAN KONSUMEN DI INDUSTRI SUVENIR DALAM PERSPEKTIF E-COMMERCE DAN KUALITAS LAYANAN

DOI : 10.30988/jmil.v5i1.467
Budi Prasetiyo (Universitas Nasional Pasim) (1)
(1) Universitas Nasional Pasim, Indonesia
10-18
Abstract : 502
PDF - FULL TEXT : 400

Model For Measuring Customer Satisfaction And Delight In Restaurant Industry

DOI : 10.30988/jmil.v7i1.1022
Juliana Juliana (1), Ferdi Antonio (2), Amelda Pramezwary (3), Jimmy Muller Hasoloan Situmorang (4), Arifin Djakasaputra (5), Rudy Pramono (6)
(1) Universitas Pelita Harapan, Indonesia ,
(2) Universitas Pelita Harapan, Indonesia ,
(3) Universitas Pelita Harapan, Indonesia ,
(4) Universitas Pelita Harapan, Indonesia ,
(5) Universitas Tarumanagara, Indonesia ,
(6) Universitas Pelita Harapan, Indonesia
53-71
Abstract : 617
What Drives Customer Delight? Evidence From Restaurant Customer Indonesia : 0 Untitled : 0 Letter Of Acceptance (LOA) : 0 PDF - full text : 215

State-Owned Enterprises (SOES): The Ability And The Feasibility During The Industrial Revolution 4.0.

DOI : 10.30988/jmil.v7i2.1044
Muhammad Zahari (1), Ashur Harmadi (2), Mustika Mustika (3), Sardjana Orba Manullang (4), Dyah Handayani Dewi (5)
(1) Universitas Batanghari, Indonesia ,
(2) Universitas Gunadarma, Indonesia ,
(3) Universitas Muhammadiyah , Jambi, Indonesia ,
(4) Universitas Krisnadwipayana, Indonesia ,
(5) Universitas Nasional, Indonesia
320-333
Abstract : 771
PDF - full text : 146

The Influence of E-Banking Service Quality, Marketing Communication, and Corporate Image on Customer Satisfaction and Its Impact on Customer Loyalty (Survey on Indonesian Sharia Banks in East Priangan, West Java)

DOI : 10.30988/jmil.v7i2.1207
Nila Nurochani (1), Eddy Jusuf (2), Undang Juju (3)
(1) STEI Ar-Risalah Ciamis, Jawa Barat, Indonesia, Indonesia ,
(2) Universitas Pasundan, Bandung, Indonesia, Indonesia ,
(3) Universitas Pasundan, Bandung, Indonesia
219-234
Abstract : 515
PDF - full text : 185

The Role of Organizational Citizenship Behaviour (OCB) , Intrinsic Motivation and Job Satisfaction on Employee Performance of Online Shop

DOI : 10.30988/jmil.v7i2.1149
Moh. Sutoro (1), Hamsinah Hamsinah (2), Denok Sunarsi (3)
(1) Universitas Pamulang, Indonesia ,
(2) Universitas Pamulang, Indonesia ,
(3) Universitas Pamulang, Indonesia
282-294
Abstract : 477
PDF - full text : 150

ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING

DOI : 10.30988/jmil.v1i2.15
Heru Winarno (1), Tb Absor (2)
(1) Universitas Serang Raya ,
(2) Universitas Serang Raya
146-160
Abstract : 7437
PDF : 8414

BALANCE SCORECARD DALAM ANALISIS KINERJA KOPERASI (Studi Kasus pada Koperasi Unit Desa (KUD) Bayongbong Kabupaten Garut, Jawa Barat)

DOI : 10.30988/jmil.v2i2.37
Gijanto Purbo Suseno (1), Nataliningsih Nataliningsih (2), Nuni Wahyuni (3)
(1) 3The Institute for Research and Community Service, Ikopin, Sumedang (40600), Indonesia ,
(2) University of Winayamukti, Bandung (40123), Indonesia ,
(3) The Institute for Research and Community Service, Ikopin, Sumedang (40600), Indonesia
168-177
Abstract : 1196
PDF : 818

Pengaruh Variabel Peningkatan Produktivitas , Penguasaan Teknologi Baru dan Pelatihan Terhadap Pengendalian Mutu Terpadu Karyawan Pada Industri Tekstil dan Garmen di Surakarta

DOI : 10.30988/jmil.v2i1.21
Ahmad Darmawi (1), Darsono Darsono (2)
(1) Akademi Komunitas Industri Tekstil dan Produk Tekstil(AK-Tekstil) Surakarta Jl. Ki Hajar Dewantara, Jebres, Solo1 Pusat Pendidikan dan Pelatihan Industri Sekretariat Jenderal ,
(2) Akademi Komunitas Industri Tekstil dan Produk Tekstil(AK-Tekstil) Surakarta Jl. Ki Hajar Dewantara, Jebres, Solo1 Pusat Pendidikan dan Pelatihan Industri Sekretariat Jenderal
03-14
Abstract : 1186
PDF : 1146

Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks

DOI : 10.30988/jmil.v6i1.1012
Muchamad Nurdin Alwi (1), Lien Herliani Kusumah (2)
(1) Master of Management, Universitas Mercu Buana ,
(2) Master of Management, Universitas Mercu Buana
186-211
Abstract : 265
PDF - full text : 64
1 - 21 of 21 items