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| Issue | Title | |
| Vol 6, No 1 (2022): page 01 - 176 | Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19 | Abstract PDF - full text |
| Rahmat Hidayat Muslimin, Armin Darmawan, Syamsul Bahri, Amrin Rapi | ||
| IN PRESS | Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable (in press) | Abstract abstract only |
| Hardi Mulyono, Muhammad Hilman Fikri, Abd Rasyid Syamsuri | ||
| Vol 2, No 2 (2018): page 106 - 205 | ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG | Abstract PDF |
| Abel Gandhy | ||
| Vol 1, No 2 (2017): page 75 - 208 | ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING | Abstract PDF |
| Heru Winarno, Tb Absor | ||
| 1 - 4 of 4 Items | ||
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