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Vol 6, No 1 (2022): page 01 - 176 Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19 Abstract  PDF - full text
Rahmat Hidayat Muslimin, Armin Darmawan, Syamsul Bahri, Amrin Rapi
 
IN PRESS Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable (in press) Abstract  abstract only
Hardi Mulyono, Muhammad Hilman Fikri, Abd Rasyid Syamsuri
 
Vol 2, No 2 (2018): page 106 - 205 ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG Abstract  PDF
Abel Gandhy
 
Vol 1, No 2 (2017): page 75 - 208 ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING Abstract  PDF
Heru Winarno, Tb Absor
 
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