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Vol 7, No 1 (2023): page 01 - 204 Servicecape Analysis To Customer Satisfaction In Delivery Service Company With Customer Trust As Intervening Variable Abstract  PDF - full text
Hardi Mulyono, Muhammad Hilman Fikri, Abd Rasyid Syamsuri
 
Vol 7, No 1 (2023): page 01 - 204 Analysis of the Effect of Service Quality Dimensions, Perceived Value, and Trust on Customers of Delivery Services through E-commerce Abstract  PDF - full text
muhammad wahyu ariyanto, Rifelly Dewi Astuti
 
Vol 7 (2023): inpress publication The Analysis Of Fast Food Marketing Strategy At Kentucky Fried Chicken Restaurant Tomohon Abstract  PDF - full text
Jola Silvana Kalangi, Rieneke R. Kalalo, Deisy A.P.J. Pangkey, Elsje Lintong, Festus Evly R.I. Liow
 
Vol 6, No 1 (2022): page 01 - 176 Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19 Abstract  PDF - full text
Rahmat Hidayat Muslimin, Armin Darmawan, Syamsul Bahri, Amrin Rapi
 
Vol 7 (2023): inpress publication The Significant Impact Of Service Quality On Customer Satisfaction Specifically Based On The Quality Dimensions Observed In Perum Pegadaian Abstract  PDF
Ikhsan Nendi, Koesharijadi Koesharijadi, Abdurokhim Abdurokhim
 
Vol 2, No 2 (2018): page 106 - 205 ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG Abstract  PDF
Abel Gandhy
 
Vol 1, No 2 (2017): page 75 - 208 ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING Abstract  PDF
Heru Winarno, Tb Absor
 
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