Value Chain: a Strategy to Ensure the Sustainability of Online Transportation Services

Lean Thinking Supply Chain Management Online Transportation Services Value Stream Analysis Tools

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September 2, 2024
January 31, 2025
Technological advancements have greatly impacted various aspects of modern life, including the transportation industry. The aim of this research is to enhance organizational efficiency by implementing lean supply chain principles to online transportation services in Indonesia. This study employed an exploratory analytical qualitative approach to analyze the research variables. The methodology used involved distributing questionnaires and conducting interviews with 120 users of online transportation services. The novelty of this research is to examine the application of the value chain in the service industry, specifically in online transportation service. Transportation online companies utilize VALSAT technology to provide effective supply chain solutions. This study suggests that the online transportation service application should improve traceability to ensure that the order is delivered to the client by the nearest driver

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