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Improving Service Quality Of Delivery Services Based On Heterogeneous Customer Behavior In A Developing Country: A Context During Covid-19

DOI : 10.30988/jmil.v6i1.968
Rahmat Hidayat Muslimin (1), Armin Darmawan (2), Syamsul Bahri (3), Amrin Rapi (4)
(1) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(2) Department of Industrial Engineering and Engineering Management, National Tsing Hua University, Hsinchu City, ROC Taiwan Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Taiwan, Province of China ,
(3) Departemen Teknik Industri, Fakultas Teknik, Universitas Hasanuddin, Jalan Poros Malino, Kab. Gowa, 92171, Indonesia, Indonesia ,
(4) Politeknik APP Jakarta, Indonesia, Indonesia
43-64
Abstract : 369
PDF - full text : 292
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